COVID-19 New Normal Protocol

The health and safety of our guests has always been our top priority during COVID-19. Expect our utmost service during your stay with our new protocol. Click here to learn more.

New Normal Health Protocol

Our Kind of New Normal

The new normal we’ve been living in since 2019 has lead us to the new
habit and new lifestyle that changed the whole experience in our daily life.
Kotta Hospitality as one of the leading business in the hospitality industry is
ready to welcome and return to serve customers with a concept of safe and
comfortable hotel in the midst of the Pandemic COVID-19 situation by
publishing the New Normal Health Protocol.


The presence of The New Normal Health Protocol at Kotta Hospitality
is our real effort and commitment in preventing the transmission of
COVID-19 through the implementation of enhanced health & safety
measures, including:


Providing handwashing facilities and hand sanitizer in the public area
Body temperature check for all staffs & guests
Social distancing measures are in place
In-room ozone sterilization before check-in
UV Sterilization for all “frequently-touched” surfaces
Cleaning & disinfecting all rooms with high standard procedures
Gap period enforced between guest stays
Protective equipped & fully vaccinated staffs
Verifying vaccination certificate or rapid test/PCR of all guests before checking-in
Property is officially certified under Cleanliness, Health, Safety, and
Environment Sustainability Certification (CHSE)